To reset a user's password:

  • Click the Administration tab
  • Click the Users system management link
  • Locate the user in the list of users and click on their name
  • Locate the setting: Would you like to change the password settings? and select the YES option
  • Enter a new password
    • If you would like to force the user to reset their password at login you can do so by selecting the Reset Password at Login check box
  • Click the Save button